Shipping policy

Processing Time

All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Times

We ship worldwide. Estimated delivery times are as follows:

·       Australia: 5-12 business days

·       United States, United Kingdom, Canada, New Zealand: 8-15 business days

·       Rest of world: 10-20 business days

Please note all delivery timeframes are estimates only and are not guaranteed. Delays may occur due to customs processing or events outside our control.

Tracking

Once your order has been dispatched you will receive a confirmation email containing your tracking number. You can use this to track your order at any time via the Track My Order page on our website.

Free Shipping

We offer free shipping on all orders worldwide — no minimum spend required.

Customs and Duties

International orders may be subject to customs fees, import duties or taxes upon arrival in your country. These charges are the responsibility of the customer and are not covered by Tenderly. We recommend checking with your local customs office for more information.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, please contact us at support@tenderlyshop.store and we will investigate the matter promptly.