Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. We do not accept returns or exchanges — refunds are issued directly back to your original payment method.

How to Request a Refund

To request a refund, please contact us at support@tenderlyshop.store with your order number and reason for your request. We will evaluate your claim and respond promptly.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once your refund request has been approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@tenderlyshop.store.

European Union

If your order is being shipped into the European Union, you have the right to cancel your order within 14 days for any reason. Please contact us at support@tenderlyshop.store to initiate this process.

Contact

For any questions regarding refunds, please contact us at support@tenderlyshop.store.